Below are some commonly asked questions and we hope the answers will be helpful. If your question is not answered below, please contact us at
Can I place an order with the shop over the phone?
Yes you can place an order by calling us on 01722 329306.
Can I place an order by sending you an order form with payment?
Yes you can place an order this way. The order will be dispatched as soon as payment is cleared.
Can I place orders to collect at Conferences and Events?
Yes. If you are ordering online, select the conference or event you will be attending under 'Shipping method'.
Can I purchase items when I visit the Region office?
Yes, visitors to St Ann’s Manor are welcome to purchase goods.
If I buy something from the Girlguiding South West England online shop will my credit/debit card number be safe?
We use Worldpay to collect and process card transaction information ensuring your details are processed and stored securely. Card details provided on order forms are processed using the Worldpay secure browser. Customers will receive a confirmation email from Worldpay when the payment is taken. Card details on the order forms are securely destroyed as soon as the transaction is confirmed.
Can my order be delivered to my work address/alternative address?
Yes – you can specify an alternative address for order delivery.
Do prices include VAT?
No, Girlguiding South West England is not VAT registered at the present time.