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Online Shop

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Thank you for visiting our website shop (  Please read the terms and conditions set out below before using the website, which is operated by Girlguiding South West England (‘we’ or ‘us’).

We operate the site for the purpose of advertising products to our customers and potential customers.  By using the site you signify your acceptance of these terms and conditions.

Occasionally we may modify the terms and conditions and would recommend that you review them whenever you access the site.  If, at any time, you do not wish to accept these terms and conditions, then you should not use the site.


You can view our Privacy Statement here

Use of our Online Shop

Making a purchase

All prices quoted include postage and packing.  Prices are subject to change as a result of an increase in postal charges.


All payments for products made through this website will be procured through a secure browser.

Payment for goods may be made by credit or debit card or by cheque or BACS.

For credit/debit card orders - authority for payments must be made/given at the time of confirming the relevant order.  Payments can be made by authorised credit or debit card (we accept all major credit and debit cards except for American Express, Diners Club and Maestro International).  No payment shall be deemed to have been received until funds are cleared.

Payment by cheque or BACS must be sent to the Region office to arrive within 7 days of placing the order. 

No order will be despatched until payment is received.

Postage and Packing

All items will be despatched by Royal Mail Postal Service.  Click here for more information about our postage options.

On confirmation of cleared funds, goods will normally be dispatched within 4 working days.  Please allow up to a further 3 days for delivery.  At peak times of the year delivery may take a little longer.

Out of Stock items

If any of the items you order are out of stock or no longer available after you have placed your order, we will contact you to let you know.  If you have ordered several items we will despatch what goods are available and send the balance as soon as they are available.  If the goods are no longer available we will refund your payment.

Contacting us

If you wish to contact us about your order please email This email address is being protected from spambots. You need JavaScript enabled to view it.  or phone 01722 329306.


© 2024 Girlguiding South West England

Girlguiding South West England, St Ann's Manor, 6-8 St Ann Street, Salisbury, Wiltshire SP1 2DN. Tel: 01722 329306

Girlguiding South West England is an operating name of The Guide Association South West England. Registered Charity No. 305951

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